Exam Center Outages and Public Trust: Rethinking the Monopoly of Digital Testing Infrastructure

The natural reaction to the loss of power supply to an examination center, a server crash, malfunction of a biometric system or the sudden collapse of a testing platform would be to term the situation as a technical glitch. But when the lives of many candidates rest in the hands of such an infrastructure for deciding their academic or professional futures, a glitch transcends being just a technical issue. India’s examination environment is increasingly being transformed into a computerized proce

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