PhonePe scales AI across payments and operations

PhonePe is widening the use of artificial intelligence across customer service, fraud control, merchant tools, software engineering and corporate functions, with automation now resolving about 94 per cent of customer support cases. Rahul Chari, PhonePe’s founder and chief product and technology officer, said the company is concentrating on AI deployments that produce measurable gains in operating, product or revenue metrics rather than adding the technology indiscriminately across its platform.

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