Umee Technologies, Analyzing Face-to-Face Customer Service Conversations with AI, Forms Capital and Business Alliance with SoftBank’s SB C&S

On the 15th, Umee Technologies, which provides the AI “Front Agent” for analyzing conversation data generated in face-to-face customer service settings, announced that it has entered into a capital and business alliance with SB C&S, a group company of SoftBank. The investment amount has not been disclosed. Based on the existing sales collaboration between the two companies, the provision system for the Front Agent series will be expanded through SB C&S’s sales network. Front Agent is a dialogue

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