The 70/30 rule: Why ASEAN banks still need humans as AI takes over

There was a time when a bank in Southeast Asia could win customers simply by shipping an app that did not crash on payday. That era, a new study suggests, is over. Twimbit, the Singapore-based research and advisory firm, unveiled its inaugural State of CX in ASEAN Banking 2026 at the Twimbit Banking Summit & […] The post The 70/30 rule: Why ASEAN banks still need humans as AI takes over appeared first on e27.

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